Delivery Options

Domestic Delivery Options

• Standard Shipping & Handling: AUD $15.00
• Express Shipping & Handling: AUD $18.00

International Delivery Options

• New Zealand Standard Post: NZD $15.00
• AUS Post International: AUD $25.00 (USD $18)

Enjoy complimentary standard domestic shipping on orders over AUD $400 

Delivery Address

We strongly suggest using a secure delivery address, such as your workplace, to ensure the safe receipt of your order. Please note that Dangerfield Online cannot be held accountable for lost or stolen parcels.

Order Sourcing, Dispatch & Delivery

Order Sourcing & Dispatch

• Domestic & New Zealand Orders:
  Our products are sourced and dispatched from various locations nationwide. Our aim is to initiate the dispatch of orders within 1-3 business days from the date of purchase. Please bear in mind that the shipping duration should be considered in addition to the dispatch time. You can find more information here for a comprehensive understanding of Australia Post's Shipping and delivery coverage.
• International Orders:
  International orders are sourced and dispatched nationwide using AUS Post. We aim to dispatch orders within 2-5 business days after purchase. Some items are of limited stock and may take up to 10 business days to source. 
  

Please note: During sale periods, dispatch delays of up to 3 days beyond standard dispatch times can occur. Customers will receive notifications regarding any such delays.

International Delivery

We currently offer DHL international delivery to the following countries:

ASIA China, Hong Kong, India, Indonesia, Israel, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, United Arab Emirates, Vietnam.

EUROPE Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland.

UNITED KINGDOM England, Northern Ireland, Scotland, Wales.

NORTH AMERICA Canada, United States.

If your country is not listed in the "estimate shipping and tax" drop-down menu, unfortunately, we do not offer shipping to that location.

Duties & Taxes

International Orders

International orders are not subject to Australian GST. We maintain consistent pricing for both domestic and international customers.

Import Fees & Duties

• All prices include applicable taxes and duties. No additional charges will be applied at checkout or delivery.

Split Orders

If you have an order with multiple items, these items may only be available for dispatch from different locations. In such cases, your order will be split into multiple orders and delivered separately. Each part of your order will have a different tracking number, and you'll notice the 'Partial' status on your order. You will receive an email notification each time your order is split, with the new order details provided. Your remaining items are a priority for us. We are actively working to source and deliver them to you as quickly as possible. If we cannot source a particular item, we will notify you, and you will receive a refund for the item we couldn't find.

Please note: You will not be charged additional fees if the order is sent in multiple shipments.

Tracking Your Order

To track your order, please log in to your account or refer to the shipping confirmation email. Access the tracking URL link provided.

• Australia Post Tracking
• DHL International Tracking

Delivered with Safe Drop

In cases where no one is available to sign for the delivery, orders will be left in a secure location. If this is not possible, a calling card will be placed in your mailbox, directing you to the nearest Australia Post location for collection. You have the option to modify your delivery method on the Australia Post website once tracking details for your order are available.

Delivery Issues

If you experience challenges with the delivery of your parcel, such as non-arrival, damaged items, delivery to an incorrect address, or items left in an unsafe location, please consult the Delivery Help Page for guidance on addressing these concerns.

Address Unattended at Time of Delivery

For shipments without 'Safe Drop' selected, parcels will be forwarded to the nearest post office for collection within 7 business days before being returned to the sender.

Click and Collect

Order Confirmation and Collection

• You will receive an order confirmation via email once your order has been placed.
• Please wait until you receive an email confirming your order is ready for collection before heading into the store.

Returns

• Sale & promotional items can be returned online or in-store in exchange for a credit voucher. The credit voucher will be valid for a duration of 3 years and can be used for future purchases both online and in-store.
• Refunds only apply to full-priced items and can be processed online or in-store.
• Refunds will be automatically returned to the original method of payment. Please allow up to 48 hours for the refund to process.

Collection Authorisation

• The customer who placed the order is the only authorised person eligible for order collection.
• To collect your order, you must present your email confirmation and a photo ID matching the customer details.

Collection Timeframe

• If your order is not collected within 7 business days, we will attempt to contact you using the contact information provided during the order placement.
• If we are unable to reach you or if you don't collect the order within the specified timeframe, we'll have the right to cancel your order and initiate a refund.

In-Store Pickup Availability

• In-store pickup is available only if all the items in your order are available at a single store.
• Store availability is listed on the product page of each product.
• To ensure a smooth click-and-collect experience, please note that if you have added items to your cart that are unavailable at the selected store, you cannot proceed with the click-and-collect option during checkout. This prevents any confusion or inconvenience caused by mixing items that are available for pickup with items that are not.

We recommend reviewing the store availability information on the product pages before finalising your order to ensure all the items you intend to click and collect are available at the chosen store location. These measures are in place to streamline the click-and-collect process and provide you with accurate information about the availability of products for in-store pickup.

Please note that these terms and conditions are subject to change and may be updated by Dangerfield without prior notice. It is recommended to review the latest version of the terms and conditions before placing your order.

Pre-Orders

Pre-ordering allows you to reserve and secure your desired products before they become officially available for general purchase. Before you place a pre-order, it's important to understand the key details about the pre-order process and the terms associated with it.

Estimated Availability Dates

The dates provided for the availability of pre-ordered items are estimations and should be treated as such. These dates are subject to change based on various factors, including production timelines, shipping delays, and unforeseen circumstances. While we strive to provide accurate estimates, please note that these dates are not guaranteed.

Unforeseen Circumstances

In the event that delivery is delayed due to unforeseen circumstances beyond our control, Dangerfield cannot be held accountable for these delays. We understand that unexpected situations can arise, impacting the production and delivery process.

Grace Period for Delivery

To account for any potential delays that may occur, we recommend allowing an additional grace period of 10 business days beyond the estimated delivery date and standard shipping time. This will help ensure you receive your pre-ordered items without unnecessary stress or disappointment.

Exclusion from Promotional Activities

Please be aware that pre-ordered items are excluded from ongoing promotional activities. This includes, but is not limited to, sales events, discounts, and spend & save offers that may be applicable to regularly available products. Pre-order items are typically considered separate from our regular inventory and are not eligible for these promotions.

Placing a Pre-Order

When you choose to pre-order an item from Dangerfield, you're reserving your desired product in advance. This allows you to secure your purchase without the risk of the item selling out before its official release. While pre-ordering, make sure to review the estimated availability dates and any associated terms to ensure that you are comfortable with the process.

Communication and Updates

Throughout the pre-order process, we will strive to keep you informed about any changes to estimated availability dates or other important updates. You may receive emails or notifications regarding the status of your pre-order, and our customer support team is available to assist you with any questions you may have.