Delivery
Changing Your Order
Unfortunately, once you’ve placed your order, it is not possible to amend any details, as our online team will have already started processing your order! If you are unhappy with your purchase once it arrives, please email our customer support team who will advise on steps to return your order.
Please refer to our returns policy for more information.
Delivery Options
Domestic Delivery Options
Standard Post: AUD $12.50
Express Post: AUD $16.95
International Delivery Options
New Zealand Standard Post: NZD $15.00
DHL International: AUD $25.00 (USD $18) (CAD $24) (GBP £14.00) (EUR €15.95)
Free shipping on domestic & international orders over AUD $400 (USD $268) (CAD $365) (GBP £207) (EUR €242)
Delivery Address
We strongly suggest using a secure delivery address, such as your workplace, to ensure safe receipt of your order.
Please note that Gorman Online cannot be held accountable for parcels that are lost or stolen.
Order Sourcing, Dispatch & Delivery
發貨與配送
標準郵寄：2-7個工作日
快捷郵寄：1-4個工作日
紐西蘭標準郵寄：5-7天
DHL國際：5-10個工作日
國內及紐西蘭訂單
我們的產品來自全國各地並發貨。我們的目標是在購買日期後1-3個工作日內開始發貨。請記住，運輸時間應與發貨時間分開考慮。
如需全面了解澳洲郵政的運輸與配送範圍，您可以在此找到更多資訊這裡
國際訂單
國際訂單使用DHL國際從全國各地採購並發貨。我們的目標是在購買後2-5個工作日內發貨。某些商品庫存有限，可能需要最多10個工作日才能採購。請記住，運輸時間應與發貨時間分開考慮。
如需全面了解DHL國際運輸與配送範圍，您可以在此找到更多資訊這裡
請注意，在特賣期間，發貨可能會延遲最多3天。客戶將收到有關任何此類延遲的通知。
International Delivery
We currently offer Australia Post international delivery to the following countries:
ASIA
China, Hong Kong, India, Indonesia, Israel, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, United Arab Emirates, Vietnam.
EUROPE
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland.
UNITED KINGDOM
England, Northern Ireland, Scotland, Wales.
NORTH AMERICA
Canada, United States.
International orders are delivered by
your country's postal service. Once the parcel arrives in your country, use the
original Aus Post tracking number in your local parcel tracking system for
updates.
If your country is not listed in the "estimate shipping and tax" drop-down menu, unfortunately, we do not offer shipping to that location.
Duties & Taxes
International Orders and Charges
- There is no GST applied to international orders.
- We maintain consistent pricing for both local and offshore customers.
- International orders are subject to additional handling charges.
Import Fees and Duties
- All online prices DO NOT cover overseas duties (including import GST/VAT), clearance or handling charges, and other potential customs or import fees.
- Customs and import fees are the responsibility of the recipient and are NOT included in the delivery cost.
- Prior to purchasing, it's advisable to check with your country's customs service.
- We regret to inform you that no reimbursement will be offered for international duties and handling charges.
Please note that Gorman Online does not provide assistance in this process.
Shipment Delays
儘管我們會努力確保及時送達，但需要認識到罷工或洪水等意外事件可能會導致送達延遲。由於需要在發貨前進行付款或地址驗證或更正，也可能會出現發貨延遲。
請注意，在促銷期間，發貨時間可能會比我們的標準發貨時間延遲最多3天。顧客將收到有關任何此類延遲的通知。
Partial Shipments
If you have an order with multiple items, these items may only be available for dispatch from different locations.
In such cases, your order will be split into multiple orders and delivered separately. Each part of your order will have a different tracking number, and you'll notice the 'Partial' status on your order.
You will receive an email notification each time your order is split, with the new order details provided.
Your remaining items are a priority for us. We are actively working to source and deliver them to you as quickly as possible.
If we cannot source a particular item, we will notify you, and you will receive a refund for the item we couldn't find.
You will not be charged any additional fees if order is sent in multiple shipments.
Tracking Your Order
To track your order, please log in to your account or refer to the shipping confirmation email. Access the tracking URL link provided.
Australia Post Tracking
DHL International Tracking
安全投遞
In cases where no one is available to sign for the delivery, orders will be left in a secure location. If this is not possible, a calling card will be placed in your mailbox, directing you to the nearest Australia Post location for collection. You have the option to modify your delivery method on the Australia Post website once tracking details for your order are available.
Delivery Issues
If you experience challenges with the delivery of your parcel, such as non-arrival, damaged items, delivery to an incorrect address, or items left in an unsafe location, please consult the Delivery Help Page for guidance on addressing these concerns
Australia Post Help Page
DHL International Help Page
Address Unattended at Time of Delivery
For shipments without 'Safe Drop' selected, parcels will be forwarded to the nearest post office for collection within 7 business days before being returned to the sender.
Click and Collect
Order Confirmation and Collection
- You will receive an order confirmation via email once your order has been placed.
- Please wait until you receive an email confirming that your order is ready for collection before heading into the store.
Returns
- Sale & promotional items can be returned online or in-store in exchange for a credit voucher. The credit voucher will be valid for a duration of 3 years and can be used for future purchases both online and in-store.
- Refunds only apply for full-priced items and can be processed online or in-store.
- Refunds will be automatically returned to the original method of payment. Please allow up to 48 hours for the refund to process.
Collection Authorisation
- The customer who placed the order is the only authorised person eligible for order collection.
- To collect your order, you must present your email confirmation and a photo ID matching the customer details.
Collection Timeframe
- If your order is not collected within 7 business days, we will attempt to contact you using the contact information provided during the order placement.
- If we are unable to reach you or if you don't collect the order within the specified timeframe, we'll have the right to cancel your order and initiate a refund.
In-Store Pickup Availability
- In-store pickup is available only if all the items in your order are available at a single store.
- Store availability is listed on the product page of each product.
- To ensure a smooth click-and-collect experience, please note that if you have added items to your cart that are not available at the selected store, you will not be able to proceed with the click-and-collect option during checkout. This prevents any confusion or inconvenience caused by mixing items that are available for pickup with items that are not.
We recommend reviewing the store availability information on the product pages before finalising your order to ensure all the items you intend to click and collect are available at the chosen store location. These measures are in place to streamline the click-and-collect process and provide you with accurate information about the availability of products for in-store pickup.
Please note that these terms and conditions are subject to change and may be updated by Gorman without prior notice. It is recommended to review the latest version of the terms and conditions before placing your order.
Pre-Orders
Estimated Availability Dates
The dates provided for the availability of pre-ordered items are estimations and should be treated as such. These dates are subject to change based on various factors, including production timelines, shipping delays, and unforeseen circumstances. While we strive to provide accurate estimates, please note that these dates are not guaranteed.
Unforeseen Circumstances
In the event that delivery is delayed due to unforeseen circumstances beyond our control, Gorman cannot be held accountable for these delays. We understand that unexpected situations can arise, impacting the production and delivery process.
Grace Period for Delivery
To account for any potential delays that may occur, we recommend allowing an additional grace period of 10 business days beyond the estimated delivery date and standard shipping time. This will help ensure that you receive your pre-ordered items without unnecessary stress or disappointment.
Exclusion from Promotional Activities
Please be aware that pre-ordered items are excluded from ongoing promotional activities. This includes, but is not limited to, sales events, discounts, and spend & save offers that may be applicable to regularly available products. Pre-order items are typically considered separate from our regular inventory and are not eligible for these promotions.
Placing a Pre-Order
When you choose to pre-order an item from Gorman, you're reserving your desired product in advance. This allows you to secure your purchase without the risk of the item selling out before its official release. While pre-ordering, make sure to review the estimated availability dates and any associated terms to ensure that you are comfortable with the process.
Communication and Updates
Throughout the pre-order process, we will strive to keep you informed about any changes to estimated availability dates or other important updates. You may receive emails or notifications regarding the status of your pre-order, and our customer support team is available to assist you with any questions you may have.
Returns
Faulty Items Policy
Online
If you’ve received a faulty or damaged item from an online purchase, please contact our customer service team via support@gormanshop.com.au and we will instruct you on how to return the item.
In-store
You can choose a refund or exchange if an item has a major problem. This is when the item:
has a problem that would have stopped someone from buying the item if they had known about it.
- Is unsafe.
- Is significantly different from the sample or description.
- Doesn’t do what we said it would, or what you asked for and can’t be easily fixed.
Please keep your proof of purchase — e.g. your receipt.
Gorman Returns Policy
我們希望您盡情享受從我們這裡訂購的每樣商品，但如果有任何不滿意的地方，您在收到包裹後的14天內可以提出退貨申請。
線上退貨
對於在線購買的商品，我們通過在線平台提供以下退貨選項：
全價商品：
您可以將這些商品退回以獲得線上積分（有效期為三年），如果產品有庫存，可以進行更換，或者獲得扣除運費後的全額退款。正價商品可以通過我們的線上退貨流程或在門市退貨。
特價及促銷商品：
這包括閃購款式，可以退貨以換取線上積分（有效期為3年）或在產品有庫存的情況下進行更換。特價商品可以通過我們的線上退貨流程或在店內退貨。
最終銷售 / 不可退款產品：
如果您因改變主意而退貨，或如果它們不符合澳大利亞消費者法的標準，它們將被送回發件人地址，或根據原始訂單上的詳細信息（如果未標明地址）。對於退回發件人的包裹，我們不承擔任何損失或延誤的責任。所有最終銷售/不可退換的產品將在產品頁面和結帳時明確標示。
促銷/網路獨家商品：
這些商品可以退回以獲得線上信用，有效期為三年，或在產品有庫存的情況下進行更換。請注意，促銷/線上專售商品的退貨只能在線上處理，店內不接受退貨。
Gorman 童裝：
這些商品的退貨可以獲得網上積分（有效期為三年）或全價購買時的退款。Gorman童裝的網上訂單只能通過Gorman網上退貨進行退貨和更換。
Afterpay & Zip Pay：
全價商品可以退還以獲取線上信用（有效期3年）或全額退款。 Afterpay 和 Zip Pay 購買的商品不能交換。 在促銷期間購買的商品僅有權獲得線上信用。 如果您希望退貨，請按照正常退貨政策完成線上退貨流程—如果符合退款條件，您的初始付款將全額退還，剩餘付款將免費取消。 當您將 Afterpay 帳戶連結到借記卡或信用卡時，請注意可能會適用標準費用和收費。 有關詳細信息，請參閱您的發卡機構的條款和條件。
運費和額外費用
您必須勾選方框退貨表格允許我們將運費和兌換費用收取到您的信用卡，或指示我們發送PayPal付款請求。只有在額外費用支付後，您的兌換申請才會提交。如果PayPal付款請求在等待3天後未被接受，將會創建一個在線信用額度。
Gorman 線上商店不會退還您訂單的關稅和稅款；這必須由顧客在其所在司法管轄區內自行追討。
店內退貨
對於在店內購買的商品，我們在實體店內提供以下退貨選項：
全價商品：
以正常零售價格出售的商品，在未穿戴、未洗滌及未使用的原始狀態下，可在14天內憑購買證明全額退款或換貨。
特價及促銷商品：
對於在促銷期間或折扣期間購買的商品，我們很高興在您提供購買證明後的14天內為您提供換貨服務。
Afterpay & Zip Pay：
在店內使用Zip Pay和Afterpay進行的購買可以在購買後14天內憑購買憑證進行更換或退款，並根據上面所列的全價商品、促銷商品、促銷商品和有缺陷商品的指導方針進行處理。
重要注意事項：
- 退回的物品必須保持原狀：未穿戴、未洗滌、未使用，且所有標籤和吊牌均完好附著。
- 商品應在收到後14天內退回。
- 我們遺憾地無法接受口罩、泳裝、寵物店產品或耳環的退貨，除非有真正的製造缺陷。
- 請注意，在促銷期間，退貨處理可能需要長達10天的時間。
- 網上退貨不能在指定的網上退貨地址親自處理。全價和特價商品符合我們的退貨政策並提供購買憑證的，可以在店內退貨。然而，需要注意的是，促銷/網上專售商品不能在店內退貨，必須通過網上退貨系統處理。
- Gorman Online 不提供在店內購買商品的郵寄退貨服務，包括從店面到門口的商品。
Gorman Exchange Policy
在線
如果你需要換貨，請注意換貨需視網上庫存情況而定。如果在處理你的換貨時商品不在庫，你將收到退款或在線信用額度，具體取決於退回的商品是原價還是特價。我們無法預訂或保留庫存。退回鞋子時，鞋盒必須完好無損。
商品價值由發票上支付的金額決定。如果你要換成完全不同的商品，新商品的價值由處理換貨時的在線價格決定。我們無法應用過去促銷/活動的折扣。
運費和額外費用
你必須勾選方框退貨表以便我們向你的信用卡收取運費和換貨費用，或指示我們發送 PayPal 付款請求。只有在支付額外費用後，你的換貨申請才會被提交。如果在3天內未接受，PayPal 付款請求將被取消，並創建在線信用額度。
Gorman 網店不會退還訂單中的關稅和稅金；這必須由顧客在其所在司法管轄區內自行追討。
由於 Gorman 網店對退回的商品丟失不負責，我們建議使用可追踪的服務寄送包裹。
店內換貨
所有 Gorman 網上訂單均可在店內換貨，促銷產品除外。顧客有14天的換貨時間。換貨時需提供訂單郵件的打印副本。請注意，Gorman 精品店只能換取等值或更高價值的商品。此外，如果你在店內換取網上訂單的商品，換貨商品不能再退回 Gorman 網店。
店內
我們希望你喜歡從我們這裡購買的所有商品，但如果有任何不合適的地方，你有14天的時間退回商品。
如果你改變主意，我們沒有義務退款。對於特價商品，我們很樂意在14天內為你提供換貨服務，但需提供購買憑證。
以正常零售價格出售的商品，未洗滌、未穿戴且未使用並保持原狀的，可在14天內憑購買憑證退換。出於健康原因，購買口罩、泳衣或耳環除非存在真正的製造缺陷，否則不予退換。
How to return via post
Returning Online Orders
Returns for items purchased through Gorman Online are only accepted via post and not in person. You have options - Exchange, credit note, or refund. Refunds must meet our Returns Policy. Review the policy here. If an exchange isn't possible, you'll get a credit note or refund*. Credit notes can be used both online & in-store.
*If meets refund policy
Steps for Returning
- Please complete our returns form. This form will provide us with the necessary details about your return, as well as your preferred option for exchange, credit, or refund.
- Securely pack the item in a bag along with the completed returns form.
Creating a Returns Post Sticker
Domestic Returns:
Generate a Returns Post Sticker with Australia Post here
The Return Authorisation Number is your Order Number.
International Returns:
Our international shipping partner is DHL, for information on how to ship your return and where to drop it off, please see the DHL website
Where to Send the Return
Gorman - Online Returns
65 Victoria Crescent
Abbotsford, 3067
VIC, Australia
Important Notes
- We don't accept postal returns for in-store purchases. In-store purchased items including floor to door orders, must be returned in-store.
- Items must be unworn, unwashed, and with tags.
- We don't accept returns for face masks, swimwear, earrings, and petwear unless they have a manufacturing fault.
- Returns during sale periods may take up to 10 days to process.
If you have any other questions about the process of returning an item please view our Support & FAQ page or get in touch with our customer service team.
Returns Form
When returning an item from your online order, please ensure you fill out this form.
This form will provide us with the necessary details about your return, as well as your preferred option for exchange, credit, or refund.